Gilles...

I assuem this is an issue with my DNN not send the message out or the client is missing these messages due to issues with their ISP or junk mail filter... but they are stating the following in regards to the store email fuinction:

We just received the attached emails concerning an order that was placed.  We did not receive an actual order just the status change emails.  This has happened before.

These catalog problems as of late are becoming numerous and frustrating.

the site seems to function fine... I can send emails from the site via the newsletter module without issues. Any thoughts... I'm not sure where to go with this. Thanks for any insight.

Hi JD,

Like you my first idea is that's a problem related to some spam filter, because there is no reason than your client receive the 'Changed Status' email and NOT receive the 'Order Confirmation' email. Both emails are sent in the same code part!
Have you changed some resources for the selected gateway provider? Tell me which Store version is installed.
Please contact me by email at: glepigocher AT yahoo.fr

Gilles

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We (team members) are Humans offering their knowledge, their work and their spare time FOR FREE to benefit the community. It would be so particularly appreciated that your messages begin with "Hello" and end with "Thank you" or any other form of politeness. Ask yourself what your reaction would be, if you were approached by me (a total stranger) on the street to ask you something without saying "Hello" nor "Thank you"? After several years of services dedicated to the community, I begin to be tired to read requests without any form of politeness.

Gilles,

thank you for your help on solving this issue. For anyone esle that was having issues with something similar you might have

1. Go to Admin > Languages
2. Under your local language select the blue pencile under the site column
3. Expand Local Resources > Desktop Modules > Store > Providers > Gateway Providers
4. In my case I was using the email provider - so I went into EmailProvider > App_LocalResources
5. Click on EmailPayment.ascx
6. On the right side you will see a listing of various resources
7. I had issues with the OrderEmailHeader.Text

The corrected text that should be placed here is:

Thank you for placing an order with {0}. Please find below an order number and a summary of your order. You can check the status of your order at any time by logging into our site and clicking the "{1}" link. If you have any questions about your order, please feel free to contact us at {2}, or simply reply to this message.

I am not sure why this exactly fixes the issue of the emails not coming through, but I placed the above text over what I had and it seems to work fine.

Thank you again for the help. Gilles did a great job discovering this issue.