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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Registration email not sendingRegistration email not sending
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9/15/2008 3:57 PM
 
Gary Comberiati

Joined: 3/23/2006
Posts: 8

Hi, I am running DNN 4.5.3 on a hosted environment (windows 2003 Server). I am having an email problem when users go to register to the site. They do not get an email. I have configured the Host settings to the correct SMTP server (verified with the hosting provider). Also, when I verify by selecting  "test" in the host settings, it verifies that it sucessfully works. I also, get the email verification in the configured account. I only have the problem when DNN tries to send a verification to the registered user or forgot password.  Here is the error (any help would be great)  -- thanks

AssemblyVersion: 04.05.03
PortalID: 0
PortalName: DNNSite
UserID: -1
UserName:
ActiveTabID: 36
ActiveTabName: Home
RawURL: /Home/tabid/36/ctl/Register/Default.aspx?returnurl=%2fdefault.aspx
AbsoluteURL: /Default.aspx
AbsoluteURLReferrer: http://olive-branch.org/Home/tabid/36/ctl/Register/Default.aspx?returnurl=%2fdefault.aspx
UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.1; .NET CLR 2.0.50727; MS-RTC LM 8)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: f3ad064e-f654-41d7-89ef-a9289ac5908c
InnerException: Transaction failed. The server response was: 5.7.1 <techzone@sbcglobal.net>: Relay access denied
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Net.Mail.RecipientCommand.CheckResponse
StackTrace:
Message: System.Net.Mail.SmtpException: Transaction failed. The server response was: 5.7.1 <techzone@sbcglobal.net>: Relay access denied at System.Net.Mail.RecipientCommand.CheckResponse(SmtpStatusCode statusCode, String response) at System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) at System.Net.Mail.SmtpClient.Send(MailMessage message) at DotNetNuke.Services.Mail.Mail.SendMail(String MailFrom, String MailTo, String Cc, String Bcc, MailPriority Priority, String Subject, Mailformat Bodyformat, Encoding BodyEncoding, String Body, String Attachment, String SMTPServer, String SMTPAuthentication, String SMTPUsername, String SMTPPassword, Boolean SMTPEnableSSL)
Source:
Server Name: H7854-55
 
 
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9/15/2008 6:37 PM
 
Alex Shirley


Joined: 1/30/2006
Posts: 5038

This is actually to do with your mail server. Mails to the domains your mail server serves will be delivered successfully, other domains not so in order to prevent mail relaying (spammers and spambots).

Check you mail server logs to see which IP Address you need to allow for mail relaying, or contact your mail server provider in order to allow this to happen.

Alex Shirley
 
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9/25/2008 11:45 PM
 
Gary Comberiati

Joined: 3/23/2006
Posts: 8

Thanks Alex, yes I had the wrong email server and the wrong email adress for the primary address. It is working great now. -- thanks
 
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