Hi William,

Sometimes when Store settings and PayPal account settings are different you can encounter this kind of error. Please verify both settings (Store and PayPal account on the PayPal web site), you should define Language to GB, Charset to UTF-8 and Currency to GBP. If this do not solve your problem, try to order a product in your store and note the order number. Then ask the PayPal support for trace the transaction for this order number. They can help if it's a PayPal account setting problem.

Gilles

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We (team members) are Humans offering their knowledge, their work and their spare time FOR FREE to benefit the community. It would be so particularly appreciated that your messages begin with "Hello" and end with "Thank you" or any other form of politeness. Ask yourself what your reaction would be, if you were approached by me (a total stranger) on the street to ask you something without saying "Hello" nor "Thank you"? After several years of services dedicated to the community, I begin to be tired to read requests without any form of politeness.