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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsStoreStorePLEASE READ AND HELP - URGENT PRODUCTION ISSUE - STORE MODULE NOT SENDING ORDER STATUS UPDATE EMAILSPLEASE READ AND HELP - URGENT PRODUCTION ISSUE - STORE MODULE NOT SENDING ORDER STATUS UPDATE EMAILS
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1/10/2008 5:59 PM
 
Sid Chaudhari

www.dotnetnuke.umaisa.com
Joined: 5/29/2006
Posts: 132

Hi we just deployed the store module on our production site and we have started receiving and processing orders. Host is sending emails all okay no issues, I tested it with "Test Settings" and I get the test email;

however, the STORE MODULE IS NOT SENDING THE EMAILS IT SENDS WHEN A ORDER I CREATED/CONFIRMED/STATUS IS CHANGEDE. As a result end user does not get any emails that they placed orders with us, except from the email they get from paypal.

I went and tried to look into the event viewer but no issues there - nothing is logged.

I also asked my isp to restart both the mail and iis server - still nothing, same situation.

I am not much technical with store module insides, someone please guide me what do I need to do to fix this issue.

Your every help is VERY HIGHLY APPRECIATED.

Anxiously awainting some reply,

Sincerely,

Sid.

www.dotnetnuke.umaisa.com dnnsupport@dotnetnuke.umaisa.com - free DNN support - www.dotnetnuke.umaisa.com/dnnsupport
 
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1/13/2008 9:12 AM
 
Gilles Le Pigocher


Joined: 10/11/2003
Posts: 1966

Hi Sid,

If the host test email work, then the Store must be able to send confirmation emails. Please, verify if the Store email is defined in the Store settings. If both email are defined (Host and Store), may be you use a different email address and your smtp server do not allow this! Try to use the same email address, just for verify. With my test config, I use two differents email address and it works!

Gilles

We (team members) are Humans offering their knowledge, their work and their spare time FOR FREE to benefit the community. It would be so particularly appreciated that your messages begin with "Hello" and end with "Thank you" or any other form of politeness. Ask yourself what your reaction would be, if you were approached by me (a total stranger) on the street to ask you something without saying "Hello" nor "Thank you"? After several years of services dedicated to the community, I begin to be tired to read requests without any form of politeness.
 
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1/18/2008 1:32 AM
Accepted Answer 
Sid Chaudhari

www.dotnetnuke.umaisa.com
Joined: 5/29/2006
Posts: 132

I finally figured out why store would not send status emails. If under host smtp settings, we club the port information with the mail server name (e.g: my.mailserver.com:25) then the store module cannot resolve the host as a result it won't send any emails. It is frustrating though that it does not log this as "exception" in the site events so that we can readily read what went wrong in event viewer.

So solution is to figure out a way to not specify the port information in the host smtp settings and still mak the email server/email id work and then all goes okay with store.

Gilles, any idea why this is happening? or is this the way the store module is coded?

www.dotnetnuke.umaisa.com dnnsupport@dotnetnuke.umaisa.com - free DNN support - www.dotnetnuke.umaisa.com/dnnsupport
 
New Post
1/18/2008 9:27 AM
 
Gilles Le Pigocher


Joined: 10/11/2003
Posts: 1966

Hi Sid,

I'ts an already knows bug. Currently emails are not sent when a port is specified and when smpt server require SSL.

Gilles

We (team members) are Humans offering their knowledge, their work and their spare time FOR FREE to benefit the community. It would be so particularly appreciated that your messages begin with "Hello" and end with "Thank you" or any other form of politeness. Ask yourself what your reaction would be, if you were approached by me (a total stranger) on the street to ask you something without saying "Hello" nor "Thank you"? After several years of services dedicated to the community, I begin to be tired to read requests without any form of politeness.
 
New Post
10/24/2008 6:37 AM
 
vasso

Joined: 9/25/2008
Posts: 15

Hello Sid Chaudhari ,

can you please tell me what settings you did in order to work the email provider?

Smtp configuration?

Because mine is not running yet...

Thanks in advance!
 
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HomeHomeDNN Open Source...DNN Open Source...Module ForumsModule ForumsStoreStorePLEASE READ AND HELP - URGENT PRODUCTION ISSUE - STORE MODULE NOT SENDING ORDER STATUS UPDATE EMAILSPLEASE READ AND HELP - URGENT PRODUCTION ISSUE - STORE MODULE NOT SENDING ORDER STATUS UPDATE EMAILS


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