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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...DNN 6.0 - issues with HTML editor - no images DNN 6.0 - issues with HTML editor - no images
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8/4/2011 2:56 PM
 
Roy Barrow

Joined: 12/31/2002
Posts: 123
New install of 6.0.

Drop HTML module on page, open editor, attempt to insert image (or document) and window opens displaying NOTHING and controls are grayed out.

I search for other reports of this and could not find anything which leads me to believe it is a setting or change I need to make to the RADEditor config or something.

Anyone have any ideas?

Thanks,
Roy
 
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8/4/2011 7:34 PM
 
Wes Tatters


Wes Tatters's Avatar

Joined: 4/30/2004
Posts: 2155
For starters - try turning off the gzip compression and the whitespace filter in the the Host - Advanced Settings area. These have been known to cause issues with the HTML provider in the past.

Second, is the a NEW install or and upgrade of an old 5.x site - if it is an UPGRADE then the correct dnn600 radeditor provider will NOT have been installed = http://www.dotnetnuke.com/Resources/W... this wiki doc talks about what  u need to do to get the correct version installed.

Westa
 
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8/4/2011 8:22 PM
 
Roy Barrow

Joined: 12/31/2002
Posts: 123
as I said...NEW install of DNN 6...not an upgrade

No Gzip or whitespace filter.

There was some chatter about case sensitivity with the RAD Editor but that was supposed to be resolved in 6.


No luck so far...any of the functions assocated with images/media/docs/etc just does not work.in the editor.
 
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8/5/2011 12:23 PM
 
Ken Grierson


Joined: 7/18/2009
Posts: 613
Roy Barrow wrote:
as I said...NEW install of DNN 6...not an upgrade

No Gzip or whitespace filter.

There was some chatter about case sensitivity with the RAD Editor but that was supposed to be resolved in 6.


No luck so far...any of the functions assocated with images/media/docs/etc just does not work.in the editor.

We fixed 19 RadEditor issues in 6.0 and specifically this issue after running into it in various forms a LOT during testing.


Please verify you have this complete section in your web.config on you cleanly installed 6.0 site:


<dotnetnuke>
    <htmlEditor defaultProvider="DotNetNuke.RadEditorProvider">
      <providers>
        <clear />
        <add name="DotNetNuke.RadEditorProvider" type="DotNetNuke.Providers.RadEditorProvider.EditorProvider, DotNetNuke.RadEditorProvider" providerPath="~/DesktopModules/Admin/RadEditorProvider" />
      </providers>
    </htmlEditor>
    <navigationControl defaultProvider="DNNMenuNavigationProvider">
      <providers>
        <clear />
        <add name="DNNDropDownNavigationProvider" type="DotNetNuke.NavigationControl.DNNDropDownNavigationProvider, DotNetNuke.DNNDropDownNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNDropDownNavigationProvider\" />
        <add name="ASP2MenuNavigationProvider" type="DotNetNuke.NavigationControl.ASP2MenuNavigationProvider, DotNetNuke.ASP2MenuNavigationProvider" providerPath="~\Providers\NavigationProviders\ASP2MenuNavigationProvider\" />
        <add name="DDRMenuNavigationProvider" type="DotNetNuke.Web.DDRMenu.DDRMenuNavigationProvider, DotNetNuke.Web.DDRMenu" />
        <add name="DNNMenuNavigationProvider" type="DotNetNuke.NavigationControl.DNNMenuNavigationProvider, DotNetNuke.DNNMenuNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNMenuNavigationProvider\" />
        <add name="DNNTreeNavigationProvider" type="DotNetNuke.NavigationControl.DNNTreeNavigationProvider, DotNetNuke.DNNTreeNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNTreeNavigationProvider\" />
        <add name="SolpartMenuNavigationProvider" type="DotNetNuke.NavigationControl.SolpartMenuNavigationProvider, DotNetNuke.SolpartMenuNavigationProvider" providerPath="~\Providers\NavigationProviders\SolpartMenuNavigationProvider\" />
      </providers>

I am hoping you have a line missing in your web.config that is the culprit.
We saw this during 6.0 Dev and Test and fixed it.
Internally this has worked for us since CTP 2 timeframe so I'm fairly suprised to see someone reporting this issue after release
Ken Grierson
DotNetNuke Corporation
Test Lead
 
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8/5/2011 12:32 PM
 
Roy Barrow

Joined: 12/31/2002
Posts: 123
I have confirmed my web.config matches exactly what you have in your post.

No missing lines....

Here is mine...(unless I am blind, it matches exactly)...

<htmlEditor defaultProvider="DotNetNuke.RadEditorProvider">
      <providers>
        <clear />
        <add name="DotNetNuke.RadEditorProvider" type="DotNetNuke.Providers.RadEditorProvider.EditorProvider, DotNetNuke.RadEditorProvider" providerPath="~/DesktopModules/Admin/RadEditorProvider" />
      </providers>
    </htmlEditor>
    <navigationControl defaultProvider="DNNMenuNavigationProvider">
      <providers>
        <clear />
        <add name="DNNDropDownNavigationProvider" type="DotNetNuke.NavigationControl.DNNDropDownNavigationProvider, DotNetNuke.DNNDropDownNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNDropDownNavigationProvider\" />
        <add name="ASP2MenuNavigationProvider" type="DotNetNuke.NavigationControl.ASP2MenuNavigationProvider, DotNetNuke.ASP2MenuNavigationProvider" providerPath="~\Providers\NavigationProviders\ASP2MenuNavigationProvider\" />
        <add name="DDRMenuNavigationProvider" type="DotNetNuke.Web.DDRMenu.DDRMenuNavigationProvider, DotNetNuke.Web.DDRMenu" />
        <add name="DNNMenuNavigationProvider" type="DotNetNuke.NavigationControl.DNNMenuNavigationProvider, DotNetNuke.DNNMenuNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNMenuNavigationProvider\" />
        <add name="DNNTreeNavigationProvider" type="DotNetNuke.NavigationControl.DNNTreeNavigationProvider, DotNetNuke.DNNTreeNavigationProvider" providerPath="~\Providers\NavigationProviders\DNNTreeNavigationProvider\" />
        <add name="SolpartMenuNavigationProvider" type="DotNetNuke.NavigationControl.SolpartMenuNavigationProvider, DotNetNuke.SolpartMenuNavigationProvider" providerPath="~\Providers\NavigationProviders\SolpartMenuNavigationProvider\" />
      </providers>
 
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