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HomeHomeUsing DNN Platf...Using DNN Platf...Administration ...Administration ...Need urgent help, changed domain name and now dnn is not workingNeed urgent help, changed domain name and now dnn is not working
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10/31/2009 8:56 AM
 

The exact error I'm facing is that I can't access my dnn website anymore. There is two folders in the root of my shared host server:

testdomain -> in this folder everything worked but not anymore

productiondomain -> a copy of all content was made here from testdomain but it is not working

As mentioned before I have changed the HTTPALIAS in portalalias table to match productiondomain and resaved web.config file to reset the site but it is still not working. One thing that I can thing of is that I had two entries in the table portalalias, one with the testdomain and the second with the production domain, the technitian removed testdomain so maybe the portalaliasID is wrong now?? Anyway, I'm running out of ideas.

 
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10/31/2009 10:16 AM
 

does the web site show up?

PortalaliasID is just an ID with no specific meaning.

PortalID needs to be the ID of your site

both folders, testdomain and productiondomain need to be configured as web sites or virtual directories in IIS.

if site is working but login not, most likely the machinekey in your web.config has been changed. restore it from a previous backup.

Clear your local browser cache and cookies before retrying to login.


Cheers from Germany,
Sebastian Leupold

dnnWerk - The DotNetNuke Experts   German Spoken DotNetNuke User Group

Speed up your DNN Websites with TurboDNN
 
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10/31/2009 12:11 PM
 

Thanks for your input Sebastian,

The website is NOT showing up and both folders are configured as websites. I can access productiondomain.com/index.html but if I only use productiondomain.com I get that page stating the website is under construction.

 
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10/31/2009 1:37 PM
 

Issue is solved. The database passoword was changed!

 
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10/31/2009 2:53 PM
 

In the IIS config, is default.aspx set to have a higher priority than index.html?  If it worked previously, probably it is, but you should still check the default settings for the new domain.

As long as they did a copy-paste type move of the files, it should be as easy as adding the domain name in IIS and pointing it to the directory, then adding an appropriate portal alias record in the database. 

Check the web.config file to make sure the database connection string is set properly, as well as the "keys" for everything.  If when they moved the dnn install they actually did a fresh installation of dnn, then you're pretty well out of luck unless you have a copy of the old web.config to copy over the keys for everything.

You may be stuck with just wiping everything out, dnn installation and the database, and starting over from scratch with a fresh install.  One thing I do quite often is to create a portal template on the dev site and use it as the template while installing a new portal on the live site, it generally copies all content over except the blog, and image links in the Html module end up broken.  But, it saves time in regards to the hassles of copy and paste dnn installations. 

Also, you really didn't need to move the dnn install to a new directory.  Often, when transitioning a website over to a dnn site, I just add a new directory for the dnn installation, but leave the current site and domain settings pointing to the root.  You can access your dnn site being developed by domainname.com/dnn/default.aspx.  Then when you are ready with the dnn site to go live, all you need to do is change the domain name settings to point to the dev directory as the domain root and update the portal alias in the database.  Purchasing a second domain for a dev site and then trying to move the files to a new directory is really very unnecessary and only creates a situation where you can end up with the site broken as it is now.

If you need a dev site where there is no chance of anyone ever stumbling upon it, I'd install Visual Web Developer Express and running it on your personal computer, then when you are ready for the live site, again, you export a portal template and use it to create the new portal on the live site with only very minor edits to clean things up.


JOHN GIESY
DotNetNuke Hosting Expert

DotNetNuke 7 Hosting $70 /year
DNN4Less.com Team DotNetNuke  

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